Cancellations:

Online Training Refund Policy

As you will be purchasing digital online courses we can offer a 14 day money back guarantee for a full refund if all following statements apply:

you have requested it within the 14 day cooling off period
you have not completed (or attempted to complete) more than 3 modules of the course
you have not downloaded more than one of the supporting pdf documents

The 14 day cooling off period begins from the day you made the purchase and all refunds will be made within 28 days.
Once you request a refund access to the course will be removed and you will not be able to receive a certificate for the course.

If you change your mind after 14 days:

You are eligible for a refund if you cancel your order as long as you have not completed (or attempted to complete) any of the course and any tests. However, a £20 admin fee will be applied. i.e. You will receive the full course fee minus £20.
If there are any issues with the online course please email admin@sallyearlam.co.uk to see if this can be rectified.

Face-to-Face Training Refund Policy

If you change your mind about a booking you can request a refund for up to 14 days from date of booking. After 14 days from booking we are not able to offer a refund due to the small nature of the classes. However you are able to swap your chosen date as long as there is more than 2 weeks’ notice given or swap to the online training (you will receive a refund for the difference in price, minus a £20 admin fee):

Cancellation Policies

Cancellations:

Online Training Refund Policy

Face-to-Face Training Refund Policy