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Cancellation Policies


Online Training Refund Policy

As you will be purchasing digital online courses we can offer a 14 day money back guarantee for a full refund if all following statements apply:

The 14 day cooling off period begins from the day you made the purchase and all refunds will be made within 28 days.
Once you request a refund access to the course will be removed and you will not be able to receive a certificate for the course.

If you change your mind after 14 days:

Face-to-Face Training Refund Policy


If you change your mind about a booking you can request a refund for up to 14 days from date of booking. After 14 days from booking we are not able to offer a refund due to the small nature of the classes. However you are able to swap your chosen date as long as there is more than 2 weeks’ notice given or swap to the online training (you will receive a refund for the difference in price, minus a £20 admin fee):

I always aim to run courses, but there may be rare occasions when courses will need be cancelled due to low numbers. In this instance you will be given at least 4 weeks’ notice and a transfer or refund will be offered.

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