Online courses - Refund Policy:

As you will be purchasing digital online courses we can offer a 14 day money back guarantee for a full refund if all following statements apply:

• you have requested it within the 14 day cooling off period;
• you have not completed (or attempted to complete) more than 3 modules of the course;
• you have not downloaded more than one of the supporting pdf documents

The 14 day cooling off period begins from the day you made the purchase and all refunds will be made within 28 days.

Once you request a refund access to the course will be removed and you will not be able to receive a certificate for the course.

If you change your mind after 14 days:

• You are eligible for a full refund if you cancel your order as long as you have not completed (or attempted to complete) any of the course and any tests.
• If there are any issues with the online course please email admin@sallyearlam.co.uk to see if this can be rectified.